RELIFE RL-066B
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Grading Conditions
BRAND NEW - SEALED
means that the product is completely new, has never been used, and is still sealed in its original packaging. This suggests that it is in the same condition as it was when it left the production line.
EXCELLENT
We don’t call it excellent for nothing. The body may have some micro-scratches that you would only be able to see if you put the phone right up against your nose. We’re guessing no one looks at their phone that way, so this is a beautiful phone for most people. (Grade A)
BEST VALUE
This phone is ideal for those prioritizing function over aesthetics and seeking the best value. While these devices may exhibit more noticeable wear and tear compared to our Good condition devices, they perform just as well as our Like-New phones. (Grade B)
Warranty Coverage: This product is backed by a one-year limited warranty from the date of purchase. During this period, we guarantee that the product will be free from manufacturing defects and will operate in accordance with the specifications outlined in the user manual.
Repair or Replacement: In the event of any defect covered by this warranty, we commit to repairing or replacing the product at no cost to the customer. The decision to repair or replace will be at our discretion and subject to the availability of spare parts.
Warranty Claim Process: To make a warranty claim, the customer must provide the original purchase receipt with a clear date. Additionally, it is necessary to contact our customer service through axobuy@gmail.com. A customer service representative will guide you through the process and provide necessary instructions for product shipment or return.
Warranty Exclusions: This warranty does not cover damages caused by misuse, accidents, unauthorized modifications, natural disasters, or other circumstances beyond our control. Furthermore, it does not cover normal wear and tear or issues arising from improper maintenance.
Limitation of Liability: Our liability under this warranty is limited to the cost of repairing or replacing the product and does not include incidental or consequential damages.
Warranty Validity: This warranty is valid only for the original purchaser and is not transferable.
For more details regarding the terms and conditions of the warranty, please refer to the user manual or contact our customer service.
Contact Us: Please contact our customer service team at axobuy@gmail.com. to initiate the return process. Provide your order number and a brief explanation of the reason for the return.
Return Authorization: Once your return request is approved, we will provide you with a return authorization and any additional instructions for the return.
Packaging: Pack the item securely in the original packaging, including all accessories and documentation. Clearly mark the return authorization on the outside of the package.
Ship the Item: Ship the item to the address provided in the return authorization.
Refund or Exchange:
Upon receiving and inspecting the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method within 1-15 of days. Exchanges will be shipped promptly once the return is approved.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the return is a result of our error or a defective product.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately.
Return Exceptions:
Certain items, such as tools, may have specific return guidelines. Please refer to the product description or contact our customer service for details.
Contact Us:
If you have any questions or concerns regarding our return policy, please reach out to our customer service team at axobuy@gmail.com.
We appreciate your business and are committed to ensuring your satisfaction with our products.