Refund policy

Return and Refund Policy

30-Day Return Policy

We accept return requests submitted within 30 days of the date your order was delivered.

To be eligible for a return, the item must be in the same condition in which it was received, unused, with any original tags, accessories and packaging. A receipt or other proof of purchase is also required.

Items that arrive damaged, defective or incorrect are handled under the “Damages and Issues” section below.

Starting a Return

To request a return, contact us at axobuy@gmail.com and include:

  • Your order number

  • The reason for the return

  • Photos or a short video if the item is damaged, defective or incorrect

If your return is approved, we will provide a return shipping label and instructions explaining how and where to send the package.

Returns sent without prior authorization will not be accepted. Please do not send a return to the address shown on the original package unless we specifically instruct you to do so.

For questions regarding a return, contact us at axobuy@gmail.com.

Damages and Issues

Please inspect your order as soon as it is delivered. If the item is damaged, defective, incorrect or missing parts, contact us promptly so we can review the issue and provide an appropriate solution.

Please include your order number and clear photos or a short video showing the problem.

Exceptions and Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods, such as food, flowers or plants

  • Custom, personalized or special-order products

  • Personal care or beauty products

  • Hazardous materials

  • Flammable liquids or gases

  • Gift cards

  • Final-sale items clearly identified as final sale before purchase

Contact us before ordering if you have questions about whether a particular product is eligible for return.

Exchanges

We do not process direct exchanges. For the fastest service, return the original item following the instructions above and place a separate order for the replacement item.

Refunds

We will notify you after receiving and inspecting your return. If the refund is approved, it will be issued automatically to your original payment method within 10 business days.

Your bank or credit card company may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since we approved your refund, contact us at axobuy@gmail.com.