Shipping policy

Shipping Policy

Last updated: August 9, 2026

Thank you for shopping with Axobuy. This Shipping Policy explains how orders placed through axobuy.com are processed and delivered.

Order Processing

Orders begin processing after payment authorization and any required fraud or address verification.

Processing time may vary depending on product availability, order volume, holidays and verification requirements. The estimated delivery information available during checkout applies to your order.

Orders placed with incomplete or potentially incorrect information may be delayed while we attempt to contact the customer.

Shipping Destinations

We ship to eligible addresses available during checkout. Available shipping methods may vary depending on the product, destination and carrier.

If checkout does not accept your address, we are unable to guarantee delivery to that location.

Shipping Rates

Shipping charges, when applicable, are calculated and displayed during checkout before payment is completed.

Promotional free-shipping offers apply only when the eligibility requirements displayed with the promotion are met.

Estimated Delivery

Estimated delivery dates are estimates and not guaranteed arrival dates unless expressly stated otherwise.

Delivery may be affected by:

  • Carrier delays

  • Weather conditions

  • Holidays

  • High shipping volume

  • Incorrect or incomplete addresses

  • Security or payment verification

  • Events outside our reasonable control

Axobuy is not responsible for delays caused solely by the shipping carrier or circumstances beyond our reasonable control, but we will assist customers when possible.

Tracking Information

When tracking is available, it will be sent to the email address or telephone number associated with the order after the package is prepared for shipment.

Tracking information may take time to update after the shipping label is created.

Multiple Packages

Orders containing multiple products may be delivered in separate packages or on different dates. When available, separate tracking information will be provided for each shipment.

Address Changes

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately at axobuy@gmail.com if an address correction is needed. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Additional shipping charges caused by an incorrect address, refused package or unauthorized redirection may be the customer’s responsibility to the extent permitted by law.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

  1. Verify the shipping address on your order.

  2. Check around the delivery location.

  3. Ask household members, neighbors or building staff.

  4. Contact the shipping carrier for delivery details.

  5. Contact Axobuy at axobuy@gmail.com if additional assistance is needed.

Reports concerning missing packages should be submitted promptly.

Lost or Damaged Shipments

If your package arrives damaged, retain the product, packaging and shipping label. Contact us promptly and provide:

  • Your order number

  • Photographs of the damaged product

  • Photographs of the packaging and shipping label

  • A description of the problem

If tracking has not updated for an extended period or the carrier confirms that the package is lost, contact us so we can review the shipment and available resolution.

Cancellations

Contact us as soon as possible if you need to cancel an order. Cancellation is not guaranteed after processing or fulfillment has begun.

If the order has already shipped, it must be handled according to our Return and Refund Policy:

https://axobuy.com/policies/refund-policy

Contact Us

For shipping questions, contact:

Axobuy LLC
Email: axobuy@gmail.com
Website: https://axobuy.com