Return Process:

 

Return Process

1. Contact Us

To request a return, email axobuy@gmail.com within the applicable return period. Include:

  • Your order number

  • The item you want to return

  • A brief reason for the return

  • Photos of the item and packaging if it arrived damaged, defective, or incorrect

2. Wait for Return Approval

We will review your request and, if approved, send you the return address and instructions.

Do not send an item before receiving approval. Returns sent without prior authorization or to an incorrect address may not be accepted.

3. Prepare the Item

Unless the item arrived damaged or defective, it must be returned in the same condition in which it was received, unused, with all included accessories, documentation, tags, and original packaging.

Pack the item securely to help prevent damage during transit.

4. Ship the Return

Send the package to the address provided in your return instructions. Do not send returns to an address shown on the original shipping label unless we specifically instruct you to do so.

We recommend using a trackable shipping service and keeping your shipping receipt until the return is completed.

5. Inspection and Refund

We will inspect the returned item after it arrives and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Your bank or card provider may require additional time to post the refund to your account.

Original shipping charges are not refundable unless the return resulted from our error or the item arrived damaged, defective, or incorrect.

Return Shipping Costs

Customers are responsible for return shipping costs for returns based on preference, incorrect selection, or change of mind.

AXOBUY will cover reasonable return shipping costs when the verified return is due to:

  • An incorrect item sent by us

  • Damage that occurred before delivery

  • A confirmed product defect

Damaged, Defective, or Incorrect Items

Contact axobuy@gmail.com as soon as possible after delivery. Include your order number and clear photos of the item, packaging, and shipping label so we can review the issue.

Please keep the product and all packaging until we provide instructions.

Exchanges

Exchanges may be available depending on product availability. If a direct exchange is unavailable, you may return the eligible item and place a new order after the return is approved.

Return Exceptions

Certain products may have additional return restrictions for health, safety, legal, or product-condition reasons. Any applicable restrictions will be disclosed on the product page or communicated before the return is authorized.

This policy does not limit any rights available to you under applicable law.

Need Help?

For questions about a return, contact:

AXOBUY LLC
Email: axobuy@gmail.com