Warranty Coverage: This product is backed by a one-year limited warranty from the date of purchase. During this period, we guarantee that the product will be free from manufacturing defects and will operate in accordance with the specifications outlined in the user manual.

Repair or Replacement: In the event of any defect covered by this warranty, we commit to repairing or replacing the product at no cost to the customer. The decision to repair or replace will be at our discretion and subject to the availability of spare parts.

Warranty Claim Process: To make a warranty claim, the customer must provide the original purchase receipt with a clear date. Additionally, it is necessary to contact our customer service through axobuy@gmail.com. A customer service representative will guide you through the process and provide necessary instructions for product shipment or return.

Warranty Exclusions: This warranty does not cover damages caused by misuse, accidents, unauthorized modifications, natural disasters, or other circumstances beyond our control. Furthermore, it does not cover normal wear and tear or issues arising from improper maintenance.

Limitation of Liability: Our liability under this warranty is limited to the cost of repairing or replacing the product and does not include incidental or consequential damages.

Warranty Validity: This warranty is valid only for the original purchaser and is not transferable.

For more details regarding the terms and conditions of the warranty, please refer to the user manual or contact our customer service.

Return Process

Contact Us: To initiate a return, please reach out to our customer service team at axobuy@gmail.com. Provide your order number and a brief reason for the return.

Return Authorization: Once your request is approved, we will send you a return authorization along with detailed instructions for the return.

Packaging: Securely pack the item in its original packaging, including all accessories and documentation. Please clearly mark the return authorization number on the outside of the package.

Shipping the Item: Send the package to the address provided in the return authorization.

Refund or Exchange:
After receiving and inspecting the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method within 1 to 15 business days. Exchanges will be shipped promptly once approved.

Return Shipping Costs:
Customers are responsible for return shipping fees unless the return is due to our error or a defective product.

Damaged or Defective Items:
If you receive a damaged or defective item, contact us immediately at axobuy@gmail.com so we can resolve the issue promptly.

Return Exceptions:
Some items, such as tools or special products, may have specific return guidelines. Please check the product description or contact customer service for details.

Need Help?
If you have any questions about our return policy, don’t hesitate to contact our support team at axobuy@gmail.com.

We appreciate your business and are committed to your satisfaction.